Have Questions? We have Answers.
General FAQ
At this time, train reservations are not available through the site.
Discounted pricing is already available for travel options, as part of the membership. Additional discounts are not offered.
Due to cross-border regulations in the Cruise Industry, not all cruises can be booked online. In the Cruise Search Panel, the “Cruise Line” dropdown will indicate which Cruise Lines are available to book online.
You may still perform searches for availability and pricing, but for the “Call to Book” cruises, a Phone # and/or email submission request will be made available.
‘Pay at Pick-up’ car rental reservations (i.e. not paid in advance) do not have to be cancelled. There is no charge for cancel or no show.
‘Prepaid’ car rental reservations require a minimum of 24 hours’ notice for cancellation and full refund. Click on the ‘Request Cancelation’ link in your confirmation email. Within the 24 hour period, there is a $55 cancel fee. After the pick-up time, there is no cancellation option.
With the ‘Prepay’ option, your credit card is charged the full amount due immediately. If the ‘Pay at Pickup’ option is chosen, there is a “hold” put on your card by the car rental company at the time of pickup and the full charge is processed upon return of the car.
Once authorized, Credit Card refunds are normally processed within 3- 5 business days. Debit Cards may take up to 14 days.
AVS (Address Verification System) error indicates that there is a discrepancy between the address on file for the credit card used and the address that was submitted at payment. The purchase will not be completed – please review address info submitted.
Inventory is live, and once your credit card is cleared, your reservation is confirmed. The only exception is Car Rentals that are paid at the time of Pick Up.
NOTE: Transactions appear on your credit card statement with text identifying the Site Name, e.g. LLY*Suitebreak-Website etc.
For Car Rentals (Pay at Pickup), your card will be charged by the Car Rental company upon completion of rental.
Your card is charged through an encrypted pay service provider (Braintree Payment Systems – a Paypal Company).
Coupons and promo codes are not accepted on the site.
Cancellation policies vary depending on the particular travel service reserved. Cancellation and change policies can be found in the terms and conditions on the booking page, the payment page and your confirmation.
To cancel a reservation that allows cancellation, click the “Request Cancellation” link in the email confirmation.
You can access the original booking confirmation email through your “Account > Travel History” section of the website, and resend it in order to access the ‘Request Cancellation’ link.
Some bookings either cannot be cancelled and/or are non-refundable, specifically:
- Weekly/Resort Stays
- Most Activities (some may be, however, best to assume they are not)
- Flight Reservations
Try typing in the name of a nearby city or location.
Weekly stay purchases are non-refundable.
All Resorts require the person named as the ‘Primary Traveler’ to be present at check in.
The All-Inclusive pricing for Weekly stays are in addition to the basic week cost. Contact the resort directly for details.
Many but not all properties have gone to “All-Inclusive”. The property will note in their information when the booking option is all inclusive.
Call or email us right away! You can call the Travel Desk toll free at 1.877.283.5427 Mon through Friday on normal business days between 8:00 AM – 5:00 PM Pacific Time, or email info@suitebreak.com.
Inventory is live, and once your credit card is cleared, your reservation is confirmed.
Cancellation policies vary depending on the particular travel service reserved. Cancellation and change policies can be found in the terms and conditions on the booking page, the payment page and your reservation confirmation.
Taxes and reservation fees are included in the price of your reservation. Resort fees, hotel parking and incidental charges, if any, will be collected by the hotel/resort upon check in.
No. However, some hotels, resorts and other travel services will allow you to use more Wellness Dollars than others during each season. Weekly resort stays are available weekend to weekend.
No. You can book as few as one, to as many as 30 nights in a single reservation.
Upgrades are not available through SuiteBreak.com. As an alternative, the hotel room may be cancelled if cancellation is an option and the upgrade booked. Upgrades can also be requested at the time of check in.
“All Inclusive” costs, if available for Nightly stays, are reflected in the purchase price. For Weekly resort stays, they will be in addition to the accommodation price.
Each property has its own policy regarding pets. Pets accompanying guests for medical reasons are normally allowed as long as there is a letter of verification from a doctor. The Amenities section often provides this info or you can contact the property directly for up-to-date information.
You can book the day of, or as far out as a year on most reservations.
Currently, units must be booked individually. NOTE: Each hotel booking must have unique Guest Names if check-in is for same hotel, same night to avoid a ‘duplicate’ rejection.
Reservations can often be accessed by the name of the reservation. If the property does not yet have the booking under your name, give them the ‘Hotel Reference Number’ from your email confirmation.
You will receive a confirmation email immediately at the email submitted. If you do not, click on the small ‘Settings’ icon to the right of your name in the top right hand corner of the screen. Go to the ‘Travel History’ tab. If your confirmation is there, resend it to your email. If it is still not found, contact the Travel Desk at info@SuiteBreak.com for follow up.
The person who is named as the ‘Primary Guest’ or ‘Lead Traveler’ must be present at check in and present a picture ID. At a minimum and to avoid any issues at check-in, notify the property in advance that someone else will be checking in before you arrive.
When there is no longer availability at a property for specific dates, the property will not display when those dates are requested.
Refunds are processed through us, according to the hotel policy pertinent to your booking.
For any online purchases, the funds are first taken as ‘pending’ to ensure their availability. When the purchase does not complete, the charge is automatically voided and funds are returned to your account, usually within 24 hours.
With over 200,000 in our portfolio, you will find familiar brands and hotels, out of the way boutique hotel and wellness resort in the world.
Check your spam or junk mail folders. Alternatively, contact us with your email details so that we can check for possible errors in information submission (such as incorrect email address).
Your card is charged through an encrypted pay service provider (Braintree Payment Systems – a PayPal Company).
When booking in US Currency: Visa, MasterCard, AMEX, and Discover. All other currencies: Visa, MasterCard.
User Name: is the email submitted with your membership enrollment.
Password: Click on “Forgot Password” and your login information will be resent to you with a new temporary password.
Contact Customer Service on the Concierge page, through the “Contact Us” link located at the bottom of the website page, by email at info@suitebreak.com or at 1.877.283.5427 during business days Monday through Friday from 8:00 AM until 5:00 PM Pacific Time.
Click on the ‘Settings’ icon next to your name in upper right of the screen and in the “Account Info > Settings” tab, update your password.
Click on the ‘Settings’ icon next to your name in upper right of the screen and in the “Account Info > Contact Info” tab, update your information.
In the “Settings” tab, you change your User Name, Password, and your preferences.
No, however, Wellness Dollars can be earned. To learn more, email us at info@SuiteBreak.com.
Yes, you can share SuiteBreak.com with up to five friends and family members each year, at an introductory rate of $149. They’ll receive $600 Wellness Dollars and can renew thereafter each year at the $149 rate to receive $300 Wellness Dollars.
Yes. Wellness Dollars expire 12 months after issue. The doesn’t mean you have to travel within 12 months, just that you must put Wellness Dollars towards a reservation within 12 months of receipt.
No. Wellness Dollars reduce pricing to the lowest wholesale rate available – guaranteed. If you find a lower rate, we’ll refund 110% of the difference.
While it might be assumed that Americans happily take time off, the reality – according to Glassdoor’s Q1 2014 Employment Confidence Survey – is that U.S. employees only takes half of his or her eligible vacation time.
Among those who go on vacation, three in five admitted to doing some work. A quarter of vacationing employees were contacted by a co-worker, and 20 percent were contacted by their supervisor about a work-related issue.
DOWNTIME MAY DECREASE HEART DISEASE
A host of studies have highlighted the potential cardiovascular-health benefits of taking a vacation, including:
The Multiple Risk Factor Intervention Trial for the Prevention of Coronary Heart Disease sponsored by the National Institutes of Health’s Heart, Lung, and Blood Institute. The trial followed 12,000 men over a nine-year period that had a high risk for coronary heart disease. The study found that any such men who take frequent annual vacations were 21 percent less likely to die from any cause and were 32 percent more likely to die from heart disease.
The landmark Framingham Heart Study – the largest and longest-running study of cardiovascular disease – revealed that men who didn’t take a vacation for several years were 30 percent more likely to have heart attacks compared to men who did not take time off. And women who took a vacation only once every six years or less were almost eight times more likely to develop coronary heart disease or have a heart attack compared to women who vacationed at least twice a year.
OTHER UPSIDES OF DOWNTIME
In addition to reducing the risk of heart disease, studies have shed light on several other potential health benefits associated with vacationing, including:
- Decreased depression
- Better physical health
- More productivity
- Closer family relationships
- Newer perspectives
- Increased mental power
- Lower chance of burn out
- Improved mental health
Vacations are vital to every facet of your health, and everyone as SuiteBreak.com sincerely hopes your life is filled with adventures you can only find while on vacation.
Pricing available to the general public is bound by Rate Parity, which can be defined as “maintaining consistent rates for same product in all online distribution channels – Expedia, Orbitz, Hotwire, etc. – regardless of what commission the Online Travel Agency makes.” In short, SuiteBreak is only available to closed user groups: select corporations, their employees, friends and family, and can therefore beat online pricing by passing the commission through to the customer.
To see the difference, search your favorite travel site and compare their prices with ours. If we’re not the lowest, PLEASE LET US KNOW.
Wellness Dollars take dollar-for-dollar off the public rate at over 200,000 hotel stays, Weekly Resort Stay, activities and cruises, down to the lowest wholesale rate available. For example:
In this example, for the left side option, you’re able to use $312 Wellness Dollars, to reduce the nightly before tax rate from $549.39 down to $236.94. A savings of almost 57% off the online rate.